A lot of persons who start using their 1st hosting account, or change companies, normally have inquiries regarding how certain procedures are accomplished or come across complications when setting up different things, including e-mails, site settings, and so on. That’s why, some hosting providers have compiled documentation with common questions and problems so as to help their clients get info quickly and easily. As a result, the help desk team can devote more time to real problems that given customers may be encountering, since the solution for the smaller things will be available on the web and customers will be able to cope with them without having to get in touch with the client care team. Having elaborate documentation is exceptionally important, particularly for new clients without any past experience, as the hosting service entails a huge amount of functions and many individuals can become perplexed about what to do. A good knowledge base can both help you accomplish the operations that you need and acquaint yourself with how the web hosting service works as a whole.
Extensive Online Documentation in Shared Hosting
If you have bought your very first shared hosting plan from our company or have transferred your site over to us, you will become accustomed to our platform and our custom-built Hepsia hosting Control Panel in no time as we have prepared a comprehensive web-based knowledge base where you can find all the information that you could ever need – both general info in regard to the web hosting service as a whole and more concrete info about the different functions that you can use and the challenges that you might chance upon. The articles are available in two places. The full article list can be accessed through the Control Panel’s Help section. You can find relevant articles about the different features in each and every Control Panel section too. You can acquaint yourself with how to do just about everything, from creating an .htaccess config file to managing an electronic mailing list, and all the articles include detailed guides, so you won’t ever become lost due to an unclear text. Certainly, in case you experience a more specific obstacle and you cannot find anything about it in our knowledge base, you can touch base with our client service team members 24/7.
Extensive Online Documentation in Semi-dedicated Hosting
The Help section of the Hepsia Control Panel, which is included in our Linux semi-dedicated hosting packages, will allow you to access the thorough online support documentation that we’ve prepared for you. The articles offer generic info on our services, educative tutorials about the different features that you can access, along with troubleshooting guidelines that can help you correct common issues that you might run into. The topics that we’ve covered include virtually everything, from uncomplicated things such as how to host a new domain name in your account, to more complex ones such as which SSH commands are allowed on the servers. Relevant articles about the features of a certain Control Panel section will always be available on the right-hand side of the page that you’re on, while the complete article list can be accessed through the all-inclusive Help section.