A ticketing system is the most widely used channel of correspondence that hosting companies offer to their customers. It is most often part of the billing account and is the most efficient way to deal with a problem that requires a certain period of time to investigate or that needs to be forwarded to a server admin. Thus, all replies provided by either side will be kept in one and the same location in case someone else wants to work on the problem in question and the information already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which suggests that you’ll need to sign in and out of at least two accounts to execute some procedure or to touch base with the hosting company’s customer support team. If you’d like to manage a number of domain names and each one is hosted in a separate account, you’ll need to use even more accounts at the same time. In addition, it may take considerable time for the provider to process your ticket request.