A ticketing system is the most widely used channel of correspondence that hosting companies offer to their customers. It is most often part of the billing account and is the most efficient way to deal with a problem that requires a certain period of time to investigate or that needs to be forwarded to a server admin. Thus, all replies provided by either side will be kept in one and the same location in case someone else wants to work on the problem in question and the information already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which suggests that you’ll need to sign in and out of at least two accounts to execute some procedure or to touch base with the hosting company’s customer support team. If you’d like to manage a number of domain names and each one is hosted in a separate account, you’ll need to use even more accounts at the same time. In addition, it may take considerable time for the provider to process your ticket request.
Integrated Ticketing System in Shared Hosting
In contrast to what you may find with a lot of other hosting providers, the ticketing system that we use with our Linux shared packages is part of the Hepsia Control Panel, which is included with all web hosting accounts. You won’t need to remember several usernames and passwords, since you’ll be able to manage both your tickets and the hosting account itself from one single place. So, if you have an enquiry or come across a complication, you can get in touch with our technical support staff members right away. Our ticketing system comes with a smart search option. This suggests that even in case you’ve sent many tickets through the years, you’ll be able to find the one that you need without effort. You can also check knowledge base instructions for fixing commonly met obstacles.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated hosting packages, which means that you will not require one more support platform to touch base with our client care staff – you can do this on the spot if you chance upon an issue. Opening a new ticket requires a few clicks and tracking down an older one is equally simple. With our clever search option, you can quickly find any ticket that you have already sent. You can open a ticket at any given moment in time since our help desk support staff members are working 24 hours a day, 7 days a week and respond in no more than 60 minutes, even though it rarely takes this much to receive a reply. With Hepsia, you’ll have everything in one single location and you can forget about the need to go through two or more platforms to solve a simple problem.