A live chat is a real-time method of communication between a web hosting provider's support crew and its customers. It's an efficient method to receive some info about the hosting services or have some issue resolved because you are speaking with a live agent. The benefits of using a live chat service instead of calling or opening a ticket are the reduced chance of mistakes when you exchange info such as usernames or domain names, the more rapid response time because the communication is live and the fact that you do not have to stay on the chat all the time - you'll be able to do something else entirely while the representative investigates the issue involved. Also, you're able to be a part of a live chat room from any kind of computer which is connected to the world wide web, avoiding the phone fees that you will need to pay in case you're calling to a different country.
Live Chat Support in Shared Hosting
As we consider the fact that numerous problems are often resolved if you chat with a live person, we provide a live chat service for all of our prospective and existing clients. The chat is accessible every single day and our customer support agents will help you with a variety of questions and troubles. If you aren't our customer yet, you can find out more about our shared hosting packages and the web hosting platform in general so that you can make sure that your websites will run properly on our servers. In case you already have an account and you've got some questions or you encounter any kind of issues with some of our solutions, you'll be able to get in touch with us through the live chat and we will provide the required details or help you troubleshoot the issue. You will need to open a trouble ticket for certain problems that require more time or the help of a sysadmin, still for the majority of common issues you'll get help on the spot.
Live Chat Support in Semi-dedicated Hosting
Using the live chat support service that we provide with our Linux semi-dedicated hosting packages, you are able to find the replies for any questions you may have or have a lot of problems resolved right away. The chat service is accessible every day, thus you'll be able to get in touch with an agent even on holidays and weekends. In the event that you are not sure which package would be better for your web sites or if our state-of-the-art cloud hosting platform covers some system requirements, you may join our live chat before purchasing anything. In case you are a present customer, you are able to find more info about billing issues, account settings and a number of common technical problems you may encounter, let's say in case you cannot install an e-mail account in a client on your PC. The live chat can save you time and effort no matter where you are or when you get in touch with us.