One-Hour Response Guarantee
Learn more about the 1-hour response time guarantee and exactly how you, as a client, can benefit from it.
In case you’re a website owner, a problem can always crop up and it does not automatically need to be connected with the web hosting service. For instance, something may go wrong when you bring a web app up to date or some critical content might be modified or deleted mistakenly. Irrespective of what the nature of the problem might be, you’ll have to touch base with the respective customer service team and request them to recover a backup or to assist you in troubleshooting the problem that you’re having. How promptly they’ll do this will determine the amount of time that your websites will be down. For some sites like community web portals or Internet shops, a regular outage duration can too often mean lost visitors and money. For this reason, it is vital to use the services of a company that provides not only a good support service, but also a fast one.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting
from us, you can just forget about waiting around for hours and hours, or even all day, to obtain a reply to a trouble ticket or an e-mail. No matter when you touch base with us, we will help you out within maximum 60 minutes with any technical or sales inquiries that you may have. As a matter of fact, our actual response time almost never exceeds 20-30 minutes. Since we are at your disposal 24 hours a day, 7 days a week, 365 days a year, you’ll always obtain help in a timely manner and we realize precisely how vital this is in the electronic world. As soon as you contact us, we will respond to your inquiries. If you face any technical obstacle, we’ll resolve it instead of you, or we’ll provide you with all the necessary information if there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer service team reps will be at your service all the time and they will answer any ticket that you open via the hosting Control Panel within less than 1 hour. The ticket response time is guaranteed regardless of whether you have a generic enquiry about your semi-dedicated server
or you experience a certain challenge and you won’t have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we’ll be there to help you out, as we’re available 24 hours a day, 7 days a week to attend to any general, technical or billing issue. If you contact us about anything that is within our capability, we’ll sort it out before we reply, which goes to say that you won’t have to wait for hours or days while the problem lasts. In case there is something that you need to do on your end, we will supply you with the required info – what possible solutions to try out, what actions to take, etc.