What does ?phone support? mean in the realm of Internet hosting?
If you've ever had a shared hosting account in the past or you have dealt with any other type of online service, you're probably well aware from your own experience that for a lot of things it is better to consult with a live person over the phone instead of exchange support tickets or emails. If you want to find out more about a particular service before you order it or if something small-scale has to be made, for instance, it will be easier and faster to get it done live. When you're given the option to get hold of representatives over the phone, it's very likely that you're working with an actual web hosting supplier, not a reseller. The type of support that you can get on the telephone differs between different companies - from general issues to dedicated technical support. Generally most of the providers supply pre-sales assistance and 1st level telephone support, while more complicated tech matters are handled via email or tickets.
Phone Support in Shared Hosting
We know that having the option to talk to a live representative is very important, that's why we have three support lines worldwide (USA, UK and Australia) and you'll be able to reach us on the phone for fourteen hours every day. In case you consider getting one of our Linux shared packages
, for instance, you are able to call us and find out more about our services prior to ordering in order to ensure that we do match all of the system requirements for your websites. Following your purchase, you can get in touch with us about any sales and / or billing issues you may experience, or get any general or basic tech info you need. We've tried to find the optimal balance between phone and ticket support, so for strictly technical issues you'll have to use the ticketing system, that will make it easier to monitor the communication and any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server
plans that we offer feature real-time phone support for fourteen hours every day. If you wonder which plan is suitable for your sites, you would like to learn more about the plan's features or you're looking for any other type of info about our services, you can call any of the local telephone numbers which we have in the United States of America, the UK and Australia and our support agents will assist you. If you already own an account, you are able to contact us about general and sales issues, although we are often able to assist with a large number of technical issues as well. For entirely technical issues you need to employ our built-in ticketing system where the correspondence between you and our technical support team will be in 1 place, which is the better option when the problem needs additional time to be taken care of or it needs to be escalated to our system administrators.