24/7 Customer Support
Why is the provision of a good quality customer support service essential on today?s Internet hosting marketplace? Which are the regular customer support channels?
Being able to contact your shared hosting company any time you have any sort of questions or experience any difficulties is important and how fast they'll answer and react is often crucial, especially if your site is business-oriented, as more downtime often means losing potential clients. The support options are a quick way to identify genuine providers from resellers. The latter generally answer only to email messages or support tickets and you'll have to wait for a day or more to receive a reply. If your issue needs several responses, you may end up losing several days so as to get a simple problem solved. Using the services of an authentic and reputable web hosting provider, you should be able to connect with the support anytime and get a timely reply whatever the issue or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Hosting
All our Linux shared packages
offer you 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our website hosting services before you make an order or you are an existing client and you have any kind of question or some difficulty, you are able to contact us anytime, which includes weekends and holidays. We have many channels to get in touch with us - a couple of telephone lines worldwide for your convenience as well as live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more technical matters or any troubles which need additional time to analyze and fix. In contrast to various other web hosting providers, our trouble tickets feature a warranted maximum response time of only 1 hour, so no matter what the issue is, it'll be resolved timely and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how crucial it is to receive prompt assistance, especially if your website is not running effectively for some reason. All of our Linux semi-dedicated hosting packages
come with 24/7 customer and tech support, so that if something comes up, you'll be able to use several methods to contact us - phone line with a few local numbers around the globe, live chat, email messages and tickets. The first two options are for billing, pre-sales and general matters, so that if you do not have an account yet, for example, you're able to receive more information for our solutions, or we can assist you with less difficult technical issues. The second two options are for solely technical troubles or everything that's more time-consuming as it's more convenient to follow the dialogue between you and our support team. The warranted max reply time for them is just an hour, the regular one - 15-20 min, therefore you won't have to wait for an entire day to get support like you may need to do when using the services of other service providers.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour max response time guarantee, you will enjoy prompt support when you order a dedicated server
from our company. Our customer and tech support crews are available 24/7/365, therefore every time you open a support ticket through your billing account or you send an email about any problem with your server or the pre-installed software on it at any time of the day, you will receive a response within the hour, even during holidays. Our ticketing system is the best option when the matter in question needs more time to be solved or if it needs to be forwarded to our admins, since it's much easier to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you'll be able to call us or talk to a live agent via our chat service. If you add the Managed Services upgrade to the server plan, our admins will also help you with third-party software installation and troubleshooting and similarly to the regular support, this service is available 24/7 too.