Client Support Channels
A Sixty–Minute Support Ticket Response Guarantee
Every assistance request you submit to us will be dealt with within maximum 60 minutes. If for any reason whatsoever your support ticket or e–mail needs further assistance from an admin, we will timely forward it and leave a comment to inform you that your matter is being examined. If you make use of our Optional Managed Services package, all of the server management services included there will be completed at a time that suits you.
A Premium–Quality Customer Service
Should you require assistance with the Website Control Panel or with any of the applications that we’ve installed on the server for you, don’t hesitate to get in touch with the client support team anytime via the ticketing system. Also, should you require assistance managing your dedicated web hosting server, you can order the Optional Managed Services package, that includes Operating System updates every week, troubleshooting and software installation procedures, server monitoring and restarting procedures, backup storage space, etcetera.
A User–Friendly Help Section
Our Website Control Panel has been preinstalled for each Linux dedicated servers hosting package. Among its characteristics is a very time and effort–saving integrated knowledge base that will guide you step by step on all the tasks that you can perform. The majority of help articles also video versions which demonstrate all the actions that you can carry out in a highly illustrative way. You will find all the instructional articles and the video tutorials in the upper right corner of each section of the Website Control Panel.