Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • In the Website Control Panel you will find a detailed Help section offering lots of how–to articles and commonly asked questions. They are answered by our support team of trained technicians. Just type in your question and our smart platform will give you the best possible answer.

  • Top quality support service

  • Educational Video Clips

  • We have compiled a collection of how–to video tutorials that detailedly display how to rectify a typical problem connected to your Linux shared packages account. You can find the how–to videos in the Help Center section.

  • Intuitive help center

  • A Sixty–Minute Response Guarantee

  • With each of our semi–dedicated servers, we offer a round–the–clock help desk service with a 60–minute ticket response guarantee. A group of expert customer service technicians will be at your disposal to answer all the questions that you might possibly have. During off–peak periods, an answer will be supplied in even less than 20 minutes.